SUPPORT

Payment

Our secure online payment options include, PayPal, credit/debit cards (VISA and Mastercard).

Shipping

Your order will be dispatched within 3-5 business days, please allow up to 5-10 days for delivery. We use a variety of couriers based on package dimensions, weight, destination and service requirements. Our main couriers are AusPost, TNT, Toll Priority & DHL Express Post.

AUTHORITY TO LEAVE: We may deliver the products via a range of delivery methods. All deliveries must be signed for, unless you specify ‘Authority to Leave Unattended Without Signature’. Please note this is at your own risk and Empire of Light are not liable for any stolen goods.

PO BOXES: We can only offer delivery to PO Boxes for order less than 5kgs. If your order is less than 5kgs and you require delivery to a PO Box, please select EXPRESS POST as your freight option at the checkout.

PICK-UP: If you would like to arrange to pick-up your order from our warehouse please contact us on (02) 8749 8672 or 0402 625 772.

Shipping to be calculated at checkout. FREE delivery is available for orders over $200 (Sydney Metro area only).

Returns

We offer a full refund or exchange for change of mind purchases within a 30-day period with proof of purchase (receipt or website order confirmation email).

Should your goods be faulty or damaged upon arrival, we will provide FREE replacements in accordance with its obligations under the Competition and Consumer Act 2010 (Cth) (“Act”).

To the extent permitted by law, Empire of Light:

• limits its obligations and liability for the repair, replacement or refund of the purchase price of any goods to its obligations under the Act;
• is not liable for any contingent, consequential or punitive damages arising in way whatsoever in relation to the use of any goods; and
• is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.